Introduction
At FlectraTech, we are dedicated to protecting the privacy of our customers and ensuring that every transaction is secure. Our mission is to provide a safe and transparent environment where you can confidently access our services. By purchasing services through our platform, you expressly agree to the terms outlined in this Privacy Policy. We believe in clear communication and want to make sure that every user understands their rights, obligations, and the measures we take to protect both your personal information and financial transactions. This Privacy Policy is designed to be comprehensive and to safeguard your data, so you can fully trust that your experience with us is secure and transparent.
Non-Refundable Purchases
All purchases made through the FlectraTech platform are final and non-refundable. Once a transaction is completed, it automatically initiates the booking and scheduling of services that are time-sensitive and cannot be undone. This policy ensures that resources are allocated specifically for your needs, and that the time reserved for your service is not disrupted by requests for refunds or cancellations. Our system is designed to allocate resources immediately upon payment, and since our services are scheduled and delivered in real-time, any attempt to reverse a payment after booking would disrupt our process and affect other customers. As such, we do not accept any requests for refunds or cancellations once the service has been booked.
Wallet Recharge
Customers have the option to recharge their wallets on the FlectraTech platform for convenience in making purchases. Once funds are added to your wallet, they become non-refundable. This policy is in place to ensure that funds are only used for the intended services and promotions within the platform. The added funds can be utilized for any future purchases or bookings made on the platform, but there will be no way to withdraw or request refunds for any wallet credits. This policy helps ensure that all wallet transactions are used exclusively for platform-related services.
Wallet Recharge Issues
If you add funds to your wallet and the balance does not reflect on your account, please wait 72 hours (3 days). If, after this period, the funds still do not appear in your wallet, please contact us immediately by sending an email to our support team with the following information:
Order ID
Name of the person who made the payment
Email address used for the transaction
Our team will investigate the issue and ensure that the funds are properly credited to your wallet.
Security and Data Protection
At FlectraTech, protecting your data and personal information is our top priority. We take extensive measures to ensure the security and privacy of all our users. All financial transactions and sensitive data are encrypted using the latest security protocols and processed through highly secure payment gateways. We follow industry standards for data protection and privacy laws to ensure that your information is safeguarded against unauthorized access. We do not store sensitive payment details on our platform, minimizing the risk of data breaches. Furthermore, we are fully committed to protecting your personal details from misuse, alteration, or unauthorized access, maintaining your privacy at all times.
Payment Gateway Assurance
We work exclusively with trusted and vetted payment gateway providers to ensure a secure transaction experience. Our payment processors are carefully selected to comply with all regulatory requirements and follow best practices for secure payments. Once a payment is processed, we have implemented rigorous measures to prevent any reversal, chargebacks, or refund claims. Our platform has systems in place to block any attempts to reverse payments after services have been booked and scheduled. This ensures that no third-party payment gateway, regardless of the situation, can reverse or dispute a payment made for our services. This policy is integral to maintaining the integrity of our platform and protecting the security of all transactions.
Non-Reversible Payment Policy
By engaging with our platform, you acknowledge that all payments made to FlectraTech are final, binding, and irreversible. The moment a service is booked, your payment is automatically processed, and your transaction becomes non-reversible. Once services are booked, they are automatically scheduled and allocated. Due to the nature of our services, any attempt to reverse a payment would interrupt our operational flow and affect other customers. This policy ensures that all transactions are completed without the possibility of dispute and that both customers and service providers can rely on a secure, dependable transaction system.
Changes to the Privacy Policy
FlectraTech reserves the right to modify, update, or change this Privacy Policy at any time, without prior notice. Any significant changes to this policy will be communicated to our customers through email notifications or direct alerts on our platform. By continuing to use our services, you consent to accept any changes or updates made to this Privacy Policy. We encourage our users to review this policy regularly to stay informed about how we protect your data and handle your transactions. Continued usage of our platform after policy updates constitutes your agreement to the revised terms.
By proceeding with any purchase, recharge, or use of services on our platform, you confirm that you have read, understood, and agreed to all the terms and conditions outlined in this Privacy Policy. This policy is designed to ensure the utmost transparency and security for all transactions and interactions on our platform. At FlectraTech, we are committed to providing a secure, trustworthy environment where our customers can confidently book and enjoy our services without any concerns regarding refunds, chargebacks, or data security.